General Terms

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Musetti Coffee USA’s relationship with you in relation to this website.

The term ‘Musetti Coffee USA’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 444 Avenue A, Index, WA-98256. Our company registration number is 604012246, registered by Secretary of State Washington. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Privacy policy

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: info@musetti.us
By Phone: +1-857-869-3685
We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Shipping Policy and Information

What we ship?
Most of our product are ship able. There are no special restriction on coffee products unless stated. All information about shipping options are available at checkout time and you can review them prior any payment or confirming order.

When do we ship?
We ship after payment is cleared. We dispatch according to shipping options selected at time of checkout. Again, you can review all before you pay. Standard shipping is expedited not later than 5 business day, but normally next business day.

Where do we ship to?
We deliver mainland U.S. physical addresses, PO Boxes acceptable if your post will handle parcel. Sorry, we do not ship outside mainland US (no Alaska, Portorico, Hawaii and simillar)

How do we ship?
We reserve right to ship best possible method available for your specified address, it can include USPS, UPS, FedEx or any other service provider.

Rates
Shipping charges are subject to be calculated at the time of checkout. Your order may be eligible for free shipping.

How to track an order that’s been shipped?
Our orders are trackable and you will get notification once the order is shipped. According to carrier you will be able to track your delivery. We do not take responsibility for outage or incorrect information or tracking detail that is provided by forwarder. With tracking problem please contact us by email.

In-store pick up option?
Sorry, we do not offer in store pick-up.

Recycling of packing materials
For more recycling info please see product description, or product package labels. Our products mostly consist or contains recyclable materials as paper, plastic and metal. Used coffee beans can be composted.

Shipping claims and damage – shipping related disputes
If you experience any shipping or handling issues this is your best you can do to protect yourself and help us resolve it:
1. Check package for significant damage prior opening, if damage is significant on time of receiving, please ask delivery person to wait you inspect package or request damage claim form to be filled or deny parcel,
2. Check items and quantity,
3. Take and send us photo or short movie if it helps to describe or proof damage,
4. Contact us a.s.a.p.,
4. Take action instantly, best within 24 hours.
We really hope you won’t have such experience, fingers crossed – and if, we promise our best reasonable solution.

Returns policy

What can be returned? 
Please understand that we are shipping items that are considered for human consumption. Due to health and customer protection we prefer to decline returns on food items by default. Please always consider amount of items purchased for single order, especially if you are buying for first time. May you have any reason to return your items, please contact us, we deal case to case.

When do items need to be returned?
We accept returns requests or complaints within 14 days.

Where do items need to be returned?
Returns are handled after prior confirmation. We will create and ignite return process as soon as return is confirmed.

How do customers return items?
For returns please try to keep original parcel packing unless instructed else. Each return is different, return address and forwarder will be assigned once return ticket created. Follow instructions on return ticket or email.

Shipping for returns
In general we require customer to take this cost. Case to case we can dismiss return fee, especially if items are damaged prior delivery or if it has confirmed quality issue.

Credit for returns
Credits for returns are issued as soon as we review returned items. Credits are refunded to same card or account number. If you require refund card payment to bank or other card, we may ask you to provide more details to avoid fraud. Please try to maintain original payment method available for refund (e.g. keep your Card activated or so).